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FAQ

MADE TO ORDER :

A pre-order is an order of (an item (s) of merchandise) before it is available, with the understanding that it will be shipped within (2-4 weeks) of the original purchase date. An estimated delivery date is indicated for each pre-order item within the product page. 

 

Pre-Order or Pre-Sale are made-to-order and cannot be returned or exchanged. Final Sale or Final Cut items Can not be returned or exchanged. 

 

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info.heavenj@gmail.com. 
If your return is accepted,   Heaven Jarrett does not provide return shipping labels and shipping charges for returned item(s) are the client’s responsibility. We recommend shipping returned merchandise via FedEx, UPS or USPS with tracking. Please be sure to request adequate insurance to cover the shipment. Heaven Jarrett will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, mishandled, or damaged.

Withdrawals, cancellations, exchanges or returns are not accepted for orders of customized products.

Discounted items are final sale. We do not offer returns or exchanges on discounted items.

 

You can always contact us for any return question at info.heavenj@gmail.com


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.